WebTrackTech Outpatient Monitor

Our surveys, reports and graphing are custom to each application. We work with each client to meet the needs of each of the many players within their organization - physicians, clinicians, patients, analysts and study or department management.

We provide a dynamic, scaleable, flexible base and then we add on to meet each client's requirements. We also provide a scheduling application where you may start a patient with one schedule for a certain amount of time, then set up any number of subsequent schedules and the dates they will be active.

Security is both vertical and horizontal. You may have a system administrator that sets up the locations and the surveys for each location, then a department or study administrator over each location where they only see their patient responses, outcomes and reporting. The patients can only reach their particular survey.

Each survey can be custom or you can choose to use the JCAHO approved MDASI. There is no limit to the number of locations, departments, and surveys. Alerting options are set for each survey question, as each question may be weighted differently.

CSI is focused on providing solutions for P4P (Pay for Performance). Our MDASI survey is JCAHO approved.

We could not have been able to monitor our cancer patients, follow their treatment symptoms and provide the immediate response when they required it without both an IVR (automated out-calling) and Web solution. Our study helps the physicians know which treatments are working, and gives the patients a way to reach us when they need it, plus the patients are more likely to be honest on an automated survey. It removes the influence factor that is inherent in telephone calls.

There is no reimbursement for a nurse making these calls, and therefore we could not fund the extra person that it would take to keep up with the 150 patients that we are monitoring.

We monitor the patients on varying schedules, which we set up on the web portal. The system lets us know when a patient requires a follow-up call (email or fax). This has helped us provide better care, lets the patients know that we care, and therefore has provided better results.

They can elect to receive their phone survey and set their day/time, they can call in to take the survey, or they can choose to take the survey on the web. Most choose to do the survey over the phone, using their keypad to answer the survey questions.

Susan K. Schlundt RN BSN OCN